Terms & Conditions
1. INTRODUCTION AND TERMS
2. WHO WE ARE AND HOW TO CONTACT US
FAO: Privacy Officer Rigby Group (RG) PLC
Stratford upon Avon
Telephone: 01789 610000 and ask to speak to the Privacy Officer
3. YOUR RIGHTS
3.1 Under the GDPR your rights are:
3.1.1 The right to be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.
3.1.2 The right of access – You are entitled to find out what details we may hold about you and why.
3.1.3 The right to rectification – We are obliged to correct or update your details.
3.1.4 The right to erasure – This is also known as the request to be forgotten.
3.1.5 The right to restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.
3.1.6 The right to data portability – You have the right to obtain and reuse your personal data that you have provided to us.
3.1.7 The right to object – You have the right to object to us processing your data in relation to direct marketing and or profiling.
3.1.8 Rights in relation to automated decision making and profiling – We do not use automatic decision making or processing.
4. THE DATA WE COLLECT ABOUT YOU
4.1 We process both Personal and Sensitive (Special) categories of data. Personal data we process may include name, address and email address. It also may include IP address and cookies (Website). Due to the nature of our business we also process Sensitive (Special) categories of data, such as health data, racial or ethnical origin and biometric data (passports for identification and verification purposes as required by law).
4.2 Our collection methods are:
4.2.1 Through our website
4.2.2 Through engagement of our services
4.2.3 By communications
4.2.5 Through engagement of service providers
5. HOW YOUR DATA WILL BE USED
5.1 We use information held about you to:
5.1.1 ensure that content from our site is presented in the most effective manner for you and for your devices;
5.1.2 provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or by Legitimate Interests*;
5.1.3 carry out our obligations arising from any contracts entered into between you and us;
5.1.4 allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website.
5.1.5 carry out necessary maintenance to our infrastructure; and
5.1.6 notify you about changes to our services
5.2 We also embrace the use of social media and may wish to process any comments made public by you.
6. LEGITIMATE INTEREST & MARKETING
6.1 Where we use Legitimate Interests we will record our decision and our method on making this decision. This can be requested by you at any time.
6.2 If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. You can choose to not receive these types of communication by contacting us.
7. THIRD PARTIES
7.1 We will keep your information within the ‘firm’ except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
7.2 Please see below the list of services where we use third party data processors which sets out the categories of recipients of personal data.
IT Provider – Cloud Service – IT Support
Secure document disposal service
Marketing delivery service
Internal HR systems provider
Cleaning service (Offices)
Online Booking Engines
Online restaurant booking system
Online activities booking system
Online spa booking system
Website management & CMS
CRS management system
8. DATA RETENTION Our data retention policy is dictated by the DPA/GDPR and is available for inspection by submitting a written request using the contact details provided in this policy.
9. DATA DELETION Under GDPR you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.
10. DATA CORRECTION We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.
11. DATA INSPECTION
11.1 We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a ‘subject access request’ under the DPA and ‘Right of access’ under the GDPR. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendarmonth of your request (where that request was submitted in accordance with this policy).
11.2 The information we supply will:
11.2.1 Confirm that your data is being processed;
11.2.2 Verify the lawfulness and the purpose of the processing;
11.2.3 Confirm the categories of personal data being processed;
11.2.4 Confirm the type of recipient to whom the personal data have been or will be disclosed, and
11.2.5 Let you have a copy of the data in an intelligible form.
11.3 Please note that you may need to provide identification in order to prove who you are to access your data.
11.4 If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
11.5 In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.
12. CHANGES We keep our privacy notice under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.
13. COMPLAINTS You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.
WE USE THE FOLLOWING COOKIES:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Used to distinguish users by Google Analytics.
Expires 2 years from set/update.
Performance cookies used for Retargeting
Session cookies created for security during site updates to confirm authorisation, not public, Eden internal only.
You may block cookies by activating the setting on your browser that allows you to refuse the storage of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Payment Information - Closure of the Cheque Guarantee Scheme.
Following the decision by a number of high street banks to close the Cheque Guarantee Card Scheme we regret that we will no longer be able to accept cheque payments of any nature beyond 1st June 2011.
All rates advertised on this web site are strictly subject to availability. There is a limited allocation of rooms available on the offers we advertise.
Special offer rates may not be combined with any other offer. Supplements will be applied to certain rooms. All reservations require written confirmation.
Our online room bookings are processed over secure (https://) connections so that all of the details you provide are transferred using SSL/TLS technology for your security. Please be aware that we accept the following credit / debit cards.
Cancellations, Amendments & Non Arrivals
All cancellations and amendments MUST be made 48hrs in advance, charges will be made in full unless we are able to re-let the accommodation.
Cancellations and Changes made by the Hotel
In the unlikely event that we are unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
Check in Times
Bedrooms are normally available from 2.00pm on the day of arrival and must be vacated by 11.00am on the day of departure.
Eden Hotel Collection’s policy of including a discretionary service charge across certain of the hotel’s retail outlets was introduced in 2018, with the aim to reward every member of staff who contributes towards the guest experience.
It is extremely difficult to acknowledge exceptional service from those members of staff who operate in less visible hotel departments, which is why the service charge is distributed equally. For our guests who choose to pay the service charge, 100% of this money is given back to the hotel’s staff.
Buckland Tout-Saints is responsible for allocating funds for departmental outings, monthly performance bonuses, gifts for special occasions and personal development grants. Internally, the service charge has funded a member of staff to provide English language lessons to colleagues, paid out for gifts to mark births and marriages, as well as offering financial assistance during compassionate circumstances.
The impact of the hotel’s service charge on the future development of staff, as well as its recognition of ambition and dedication, are essential elements of employment at our hotels.
Eden Hotel Collection service charge is purely discretional, which we carefully highlight throughout the entire guest experience. Services charges rates apply on the following: 10% on food and beverages, 5% on events and 5% on spa. No further gratuities are required.
Events, Weddings and Conferences
All details within the website are subject to availability and subject to separate Terms and Conditions included within the written confirmation provided from Buckland Tout-Saints Hotel.
Buckland Tout-Saints understands that every customer has different needs, and we aim to make our hotel facilities available and accessible to all of our guests equally. In instances where this is not possible, we will endeavour to offer a suitable alternative.
We offer a range of facilities for guests with a perspective on disability including a fully accessible bedroom.
Please contact our Reservations Department to enquire about the aspect of our service on which you may wish to receive detailed information.
This might include our services in respect of the following:
•Designated car parking, accessible entrance
•Cloakroom and accessible bedroom
•Menus available in large print
•Assistance dogs welcome
Please contact our reservations department on 01548 853055 for enquires.
While every effort is made to ensure that the information contained in this site is correct, Eden Hotel Collection makes no warranty express or implied as to the nature or accuracy of any such material to the extent permitted by applicable law. Some of the photographs displayed on this site are for example purposes only and do not represent work carried out by Eden Hotel Collection.
Eden Hotel Collection may make changes to any content and information contained on this site, at any time without notice. By using this website you assume the risk that the information on this website may be incomplete, inaccurate, out of date or may not meet you requirements. Use of this site constitutes your acceptance of these Terms and Conditions.
The legal ownership and any copyright or other intellectual property rights in the site and its design, text, graphics, software and all other material on the site belong to Eden Hotel Collection or its agents at all times, unless otherwise stated.
You may only download material or view and/or print a single hard copy for private or non-commercial use and no part of the site or its material shall otherwise be produced, transmitted or made available on a network without the prior written permission of Eden Hotel Collection.
Any framing of or linking to this site is prohibited without the prior written permission of Eden Hotel Collection. Eden Hotel Collection is not responsible for the content or reliability of any websites linked to from its site
While Eden Hotel Collection endeavours to ensure that this site is normally available 24 hours a day, we shall not be liable if for any reason this site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Eden Hotel Collection’s control.
Eden Hotel Collection shall not be liable for any loss of income profits goodwill data contracts or any type of special indirect or consequential loss arising from the use inability to use or misuse of this site or any linked sites. Eden Hotel Collection does not warrant that this site or the server that makes it available are free of viruses or other harmful components.
The contents and use of this site are governed by English Law.
Buckland Tout-Saints Limited. Registered in England. Mallory Court, Harbury Lane, Royal Leamington Spa, Warwickshire, CV33 9QB. Company Registration No. 3908445. VAT No. 806 6412 41